This bulletin explains a new optional reporting view in Metrc (New York) called Retail Item ID Metrics, which lets processors see how their Retail Item ID-enabled finished goods perform after they are received by dispensaries, including sell-through and remaining inventory by location.
Bulletin overview (NY_IB_0020)
Bulletin number: NY_IB_0020
Distribution date: 07/08/2026
Effective date: Ongoing
Subject: Retail Item ID Metrics
Reason: Introduces optional functionality that provides processors visibility into performance of Retail Item ID-enabled finished good inventory after it reaches dispensaries.
What Retail Item ID Metrics does in Metrc
Retail Item ID Metrics turns compliance-reported Metrc activity into near real-time visibility for processors on product movement once finished goods arrive at retail. The intent is operational: help processors understand sell-through, where inventory is sitting, and how quickly product is moving across dispensaries.
Retail Item ID Metrics is powered by two things already used for New York compliance workflows: Finished Good tracking and Retail Item IDs applied to individual units.
Performance details available to processors
• Retail Item IDs tracked per the original source package label
• Units sold
• Units remaining
• Package-level sell-through rates and overall sell-through rates
• Inventory distribution by facility
Who can access Retail Item ID Metrics (permission-based)
Access is limited to the processor organization that originally designated the Finished Good package and labeled the individual units with Retail Item IDs. In other words, you only see performance for your own Retail Item ID-enabled finished goods, not products labeled or designated by other organizations.
Required permission: The same Metrc permission used to order and manage Retail Item IDs applies here: “View/Manage Product Labels.”
How to find the Metrics view in Metrc
Step 1: In the Metrc navigation toolbar, open Admin.
Step 2: Select Retail Item ID.
Step 3: Open the Metrics tab (alongside Orders, Usage, and Adjustments).
Navigation shortcut: Admin > Retail Item ID > Metrics
How the Metrics screen is organized
Summary metrics (high-level performance)
The top of the Metrics view includes summary tiles that roll up performance across all dispensary facilities currently carrying your Retail Item ID-enabled inventory.
• Units sold
• Units remaining
• Overall sell-through
Which finished good packages show up in the grid
The grid displays Finished Good packages that meet all of the following conditions.
• The package was originally designated as a Finished Good package by your organization
• Individual units were labeled with Retail Item IDs
• The package was transferred and then received by a dispensary
Not included: Packages designated by another organization, packages whose Retail Item IDs were used by another organization, and beginning inventory packages that are not marked as Finished Goods and do not have Retail Item IDs.
Reading package-level and facility-level sell-through
What you see at the package level
Each row in the grid represents a Finished Good package and includes core fields used to evaluate movement and remaining units.
• Item name
• Original source package label
• Packaged date
• Total Retail Item IDs (final unit quantity of the package)
• Units sold
• Units remaining
• Overall sell-through percentage
How to view dispensary-by-dispensary detail
Each package row can be expanded to show a facility-level breakdown for that same package. This view separates performance by retail location, which is especially useful for evaluating distribution effectiveness and identifying where product is moving fastest (or not moving at all).
Facility-level details include: The child package identifier, facility name, original quantity received by that facility, units sold, units remaining, and sell-through for that facility.
Practical impact: This gives processors a single Metrc screen to compare sell-through across dispensaries for the same finished good package, which can support smarter replenishment decisions and better follow-up with accounts where inventory is sitting.
Filtering and exporting Retail Item ID Metrics
Supported filters
Retail Item ID Metrics uses standard Metrc grid filtering so you can narrow the view to the products and time periods you care about.
Item name: Filter to all Finished Good packages tied to an item; consistent item naming conventions improve searchability and reporting.
Finished Good package creation date: Filter by packaged/creation date to evaluate age and shelf-life exposure.
Aggregate units sold or units remaining: Filter based on movement or on-hand levels to find top performers and slow movers.
Export options
Export formats: Excel or PDF using the standard Metrc grid export.
What exports include: The same columns shown on screen (item name, original source package label, packaged date, Retail Item IDs, sold, remaining, and sell-through).
Important operational and compliance notes
No API access: Retail Item ID Metrics is not available via API integration.
Near real-time, compliance-reported data: The dashboard reflects transactions reported through Metrc, not estimated or predictive analytics.
If your numbers don’t match the dispensary: Differences may occur if recent transactions have not yet been reported in Metrc or if inventory activity at the location is still in progress.
If units remaining are negative: This typically indicates a dispensary-side discrepancy, such as selecting the wrong product or package during receiving, intake, or checkout. From a day-to-day operations standpoint, negative remaining is a signal to investigate promptly with the receiving facility and correct the underlying Metrc activity.
Day-to-day implications for New York processors
Retail Item ID Metrics changes how processors can use Metrc beyond “tracking for compliance” by making post-transfer performance visible in one place. In practice, this supports faster operational decisions without relying solely on distributor/retailer reports.
• Identify slow-moving SKUs and locations where inventory is sitting, so you can adjust future allocations and production planning
• Validate that product is being received and sold as expected by dispensary, reducing surprises at re-order time
• Spot potential retail-side data quality issues early (for example, negative remaining) and resolve them before they affect financial reporting, account relationships, or future transfers
• Use packaged date filtering to evaluate inventory age and prioritize older lots for distribution decisions aligned with quality and shelf-life considerations
Labeling tools that support Retail Item ID compliance
Because Retail Item ID Metrics depends on correct Finished Good designation and accurate Retail Item ID labeling, label creation and label-data consistency become operationally important. DistruLabels is a 100% free tool for creating compliant packaging and retail labels, and it can help teams standardize label content and workflows that support Metrc Retail Item ID compliance (including producing labels that correctly associate units with the right product and packaging context).
For larger multi-site or higher-volume operators that need end-to-end supply chain management beyond labeling, DistruERP is Distru’s comprehensive Cannabis ERP platform designed to manage inventory, production, sales, and operational workflows at scale alongside compliance needs.
Metrc support and training resources
Metrc Support: Submit and track a case at https://support.metrc.com or call 877-566-6506.
Support hours (ET): Monday–Friday 8 a.m.–10 p.m.; Saturday 10 a.m.–8 p.m.; Sunday voicemail or portal only.
Portal access note: First-time portal access typically requires a username (created when logging in), your state selection, facility license number, and a valid email to set a password.
Metrc Learn: Metrc’s on-demand training platform provides interactive guidance on system functionality and workflow efficiency.
Metrc Expert knowledge base: Use the in-app widget to access step-by-step guides and searchable help content.
