Metrc (Maryland) Bulletin MD_IB_0122 explains how a Standard Dispensary and a Micro Dispensary should document an adult-use delivery partnership in Metrc, including who creates the delivery, how the Micro accepts and departs, and how the Standard completes the delivery.
Bulletin overview (MD_IB_0122)
Bulletin number: MD_IB_0122
Distribution date: 04/06/2026
Effective date: 04/14/2026
Subject: Micro Dispensary delivery to adult-use consumer for Standard Dispensary
Contact point: MetrcSupport
Regulatory context: why Micro vs Standard matters for delivery
Maryland rules limit delivery authority by license type. In general, Standard Dispensaries may deliver cannabis sales only to medical patients and caregivers, while Micro Dispensaries may deliver to medical patients, caregivers, and adult-use consumers. This bulletin addresses the specific situation where a Standard Dispensary sells to an adult-use consumer but uses a Micro Dispensary as the delivery partner.
For regulatory questions about adult-use delivery rules or permitted business arrangements between licensees, Metrc directs operators to the Maryland Cannabis Administration at MCA.Compliance@maryland.gov.
How to record an adult-use delivery partnership in Metrc
1) Standard Dispensary creates the Sales Delivery and assigns the Micro as transporter
For an adult-use delivery completed by a Micro Dispensary on behalf of a Standard Dispensary, the Standard Dispensary must create the Sales Delivery record in Metrc and designate the Micro Dispensary as the Transporter Facility. This step is the foundation for correct chain-of-custody in Metrc because it ties the order to the selling facility while documenting the delivery being performed by the Micro license.
Practical implication: the Standard Dispensary should confirm it selects the correct Micro facility license in the transporter field before the product leaves the premises. If the wrong transporter facility is selected, the delivery workflow can stall or require corrective actions that create compliance risk.
2) Micro Dispensary accepts the delivery in the Sales Delivery Hub
After the Standard Dispensary creates the Sales Delivery with the Micro listed as transporter, the Micro Dispensary will see that delivery populate in its Metrc Sales Delivery Hub. The Micro may update route and transporter details as needed for the actual trip.
When the Micro Dispensary has picked up the items from the Standard Dispensary and the order is loaded in the Micro’s delivery vehicle for transport, the Micro selects Accept in the Sales Delivery Hub. Metrc records the acceptance timestamp and enables the next action in the workflow.
Practical implication: acceptance timing should align with real operational custody. The Micro should avoid accepting before the product is physically picked up and under its control, because timestamps are part of the compliance story if a transaction is ever reviewed.
3) Micro marks Depart when leaving with the order
When the Micro Dispensary vehicle is leaving with the cannabis items, the Micro selects Depart. Metrc then records the actual time of departure (ATD) and presents the next required delivery action.
Practical implication: the ATD is a key audit detail. Teams should train drivers and dispatch to treat Depart as a real-world “wheels up” event rather than an administrative step done later.
4) At the customer, Micro verifies ID and selects payment type
Upon arrival and handoff, the Micro Dispensary selects Verify ID in the Sales Delivery Hub. Metrc prompts the Micro to select the delivery payment type and then proceed with Verify Customer ID. After this verification step is completed, the Micro’s role in the delivery workflow is complete.
Practical implication: this step supports age and identity controls for adult-use delivery. Operationally, ensure drivers are trained on what to do if the customer cannot produce acceptable identification, if the name does not match the order details, or if payment cannot be completed as indicated.
5) Standard Dispensary completes the delivery in its grid
After the Micro Dispensary finishes ID verification, the Standard Dispensary can finalize the transaction by marking the delivery Complete in its Sales Deliveries grid.
Practical implication: completion should be part of same-day reconciliation. If the Standard Dispensary fails to complete deliveries promptly, deliveries may remain open in Metrc, creating operational confusion and potential compliance exposure during reporting or inspections.
Day-to-day operational impact for Maryland dispensaries
This bulletin effectively creates a shared workflow between two facilities inside Metrc: the Standard Dispensary remains the selling facility responsible for creating the sales delivery record and completing it, while the Micro Dispensary operates as the documented transporter that executes the delivery steps (accept, depart, verify ID/payment).
To run this smoothly, operators should align on handoff timing, who updates route and transporter details, and who monitors the Sales Delivery Hub throughout the day so deliveries do not sit in an “accepted” or “departed” state longer than necessary.
Metrc data quality: labeling and Retail ID readiness
Although this bulletin focuses on delivery documentation, successful dispensary operations also depend on clean item and package labeling data that matches what Metrc expects at retail. DistruLabels is a 100% free tool for generating compliant packaging and retail labels, helping teams print consistent labels that support Metrc Retail ID compliance and reduce preventable point-of-sale and fulfillment errors caused by mismatched identifiers.
For larger multi-department operations that need deeper inventory, order, and supply chain controls beyond labeling, DistruERP is Distru’s comprehensive Cannabis ERP platform designed to manage end-to-end workflows while keeping Metrc-related operations organized and audit-ready.
Where to find official Metrc training and support
Metrc points Maryland operators to in-product and online resources for step-by-step instructions on creating sales receipts and managing dispensary sales workflows.
Metrc Expert (inside Metrc)
Metrc Expert is available within the Metrc application and provides guided articles and step-by-step instructions for tasks like creating sales receipts and working with Sales Deliveries.
Metrc Learn (on-demand training)
Metrc Learn is available at https://learn.metrc.com/. Maryland dispensaries can take “Maryland Microdispensary Training” and “Maryland Advanced Dispensary Metrc Training” to reinforce correct workflows.
Metrc Support
Support cases can be submitted through the Metrc Support portal or by calling 877-566-6506.
• Monday–Friday: 8 a.m. ET – 10 p.m. ET
• Saturday: 10 a.m. – 8 p.m. ET
• Sunday: voicemail or portal only
Metrc notes that first-time portal access typically requires a username (established when logging in), the state, the facility license number, and a valid email to set a password.
Metrc.com state pages
Metrc also recommends visiting https://www.metrc.com/ to access Maryland-specific partner resources, training links, and FAQs.
