This bulletin applies to Metrc (Guam) and outlines how Guam cannabis licensees and permittees should onboard into Metrc’s track-and-trace system—from required training and credentialing to first-time system access and beginning inventory entry. Below is a structured explanation of what to do, why it matters operationally, and how to avoid common onboarding delays.
What the Guam Metrc bulletin covers
The Guam Cannabis Control Board, along with the Department of Public Health and Social Services (DPHSS), the Department of Revenue and Taxation, and Metrc, is directing licensed businesses to complete four core onboarding steps:
- Complete Metrc New Business Training (at least one designated Responsible Official/Industry Administrator)
- Submit credentialing requests and provide training certificates to the correct agency email
- Access Metrc via the “Welcome to Metrc” email and set up user accounts
- Enter beginning inventory once the facility is live in Metrc
Practically, these steps establish who is accountable inside Metrc, ensure staff are trained before they touch compliance data, and set the foundation for accurate inventory reporting from day one.
Step 1: Metrc New Business Training (Guam)
Who must complete training
Each licensed or permitted facility must designate an Industry Administrator (also referred to as a Responsible Official) to complete the initial credentialing process. Per the bulletin, this person must be an owner or designated manager, and each designated Industry Administrator must complete Metrc New Business Training at least once.
For Expanded Alternative Treatment Centers, the bulletin allows operational flexibility: you may use the same key administrator for both an Adult-Use license and a Medicinal permit, or assign separate Industry Administrators for each.
Why this matters in day-to-day operations
In practice, the Industry Administrator becomes the internal “gatekeeper” for Metrc access and user setup. If this role is unclear or assigned to someone who cannot complete credentialing, onboarding can stall and delay the team’s ability to receive tags, create packages, record transfers, or reconcile inventory.
How to register for Metrc New Business Training
Metrc’s New Business Training is on-demand, takes about 1.5 hours, and is offered at no additional cost through Metrc Learn. Before registering, have the following information ready:
- Business License or Cannabis Establishment License Number (issued by the Department)
- Business name
- Email address
- First and last name
- Phone number
To start, visit https://www.metrc.com/partner/guam/, select the New Business training option, and complete registration. After training, you will take a quiz; once complete, the system will prompt the designated Industry Administrator to request credentials.
Step 2: Submit Metrc credentials and training certificates
Credential request submission (Key Admin requirement)
After at least one Responsible Official, business owner, or designated Industry Administrator completes the New Business Training, the facility’s designated Industry Administrator should submit the credentialing form by following the screen prompts and entering the Cannabis Establishment license number.
Important operational implication: The bulletin specifies that the initial credentialing request must be submitted by an owner or designated Industry Administrator. That person will be assigned as the facility’s Metrc Key Admin, which is critical because Key Admin permissions control who can be added as a user and how access is managed internally.
Where to send training certificates (Adult-Use vs Medical)
In addition to requesting credentials, the bulletin requires submitting New Business Training certificate(s) as PDFs to the appropriate agency:
- Adult-Use establishments: email certificates to Compliance@revtax.guam.gov
- Medical establishments: email certificates to Medicalcannabis@dphss.guam.gov
Metrc Support will verify prerequisites and training information within 72 hours after the form and certificates are submitted. From an operations standpoint, this 72-hour verification window should be treated as a real timeline when planning go-live staffing, inventory intake, or initial transfers.
Advanced Metrc training after credentialing
Once your license is credentialed and at least one employee is added in Metrc, the bulletin directs all employees to complete Advanced Metrc Training aligned to your facility type. Metrc provides two formats:
- Facility Type Advanced Training: deeper training for daily workflows by license type (for example: documenting harvests, creating packages, building transfers, and other routine compliance tasks).
- Functionality-specific learning journeys: short modules (often 2–8 minutes) focused on specific features, followed by practice to reinforce correct execution.
Practically, completing advanced training early reduces the risk of preventable data errors—like incorrect package creation, misreported adjustments, or transfer mistakes—that can trigger compliance issues or time-consuming corrections later.
Step 3: Access Metrc and set up your team
After verification is completed, Metrc Support will send a “Welcome to Metrc” email with instructions and a link to complete initial login and account setup.
Time-sensitive requirement: the bulletin notes the login link expires 72 hours after it is generated. If it expires, the designated Industry Administrator must request a new link through the Metrc Support portal at https://support.metrc.com or by phone at 877-566-6506.
Once the Industry Administrator is active, they can add additional administrators and employees. Operationally, this is where you should align roles with real job functions (for example: cultivation inventory staff, manufacturing packaging staff, dispatch/transport coordinators, and retail receiving teams) so Metrc actions reflect actual custody and responsibility.
Step 4: Enter beginning inventory in Metrc (Guam go-live)
After your facility is set up, Metrc will provide a Beginning Inventory Guide by email to the Industry Administrator. This guide is used to begin entering initial plant inventory and/or package inventory into Metrc.
Why beginning inventory matters: Beginning inventory establishes your starting compliance baseline. If starting quantities, package identities, or statuses are entered incorrectly, day-to-day tasks like transfers, sales, and reconciliation become harder—and discrepancies can lead to compliance scrutiny.
Day-to-day operational impact for Guam licensees
This bulletin is not just an IT onboarding notice—it changes how teams perform routine work:
- Ownership/accountability: a clearly assigned Key Admin becomes essential for access control, user provisioning, and internal compliance governance.
- Staff readiness: training expectations mean you should plan time for onboarding before employees handle live inventory movements.
- Timing and continuity: the 72-hour verification window and 72-hour login link expiration require active monitoring so onboarding does not stall.
- Inventory discipline: beginning inventory accuracy affects every downstream action in Metrc, including package creation, transfers, and reporting.
Labeling and Retail ID readiness with Distru
Once you are operational in Metrc, labeling becomes part of daily compliance—especially when products move through packaging and retail workflows that depend on accurate IDs.
DistruLabels (free) for compliant cannabis labels
DistruLabels is a 100% free tool that helps cannabis operators create compliant packaging and retail labels. It is particularly useful for supporting Metrc Retail ID compliance by making it easier to generate labels that match the identifiers and data your team is working with in Metrc.
DistruERP for larger, multi-department operations
For operators who need more than label printing—such as end-to-end planning across cultivation, manufacturing, distribution, and retail—DistruERP is Distru’s comprehensive Cannabis ERP platform designed for larger operations needing complete supply chain management alongside compliance workflows.
Where to get help
If you have questions during onboarding, Metrc Support can be reached at https://support.metrc.com or by phone at 877-566-6506.
