This bulletin explains how Metrc (Guam) onboarding works for cannabis licensees and permittees—from completing required training and requesting credentials to accessing the system and entering beginning inventory so your day-to-day track-and-trace reporting can start on time.
What this Guam Metrc bulletin is telling operators
Guam’s Cannabis Control Board, along with the Department of Public Health and Social Services, the Department of Revenue and Taxation, and Metrc, is directing licensees and permittees to follow a specific sequence to ensure each facility is properly credentialed, staffed, and ready to record inventory in Metrc.
Operationally, this guidance is about preventing two common go-live problems: facilities that cannot log in because the “Key Admin” was never credentialed correctly, and facilities that miss reporting expectations because beginning inventory was not entered promptly after access is granted.
Step 1: Complete Metrc New Business Training (Guam)
Designate an Industry Administrator (Responsible Official)
Each licensed or permitted facility must have a designated Industry Administrator (also described as a Responsible Official) to complete credentialing and serve as the initial Metrc “Key Admin.”
Who should be the Industry Administrator: The bulletin specifies this person must be an owner or designated manager.
How many are needed for Expanded Alternative Treatment Centers: You may use the same administrator for both Adult-Use and Medicinal credentials, or assign separate Industry Administrators for each operation.
Training expectations for staff
The bulletin also makes it clear that all employees must be trained on the proper use of Metrc. The New Business Training is available to all licensed and permitted businesses and provides an overview of core Metrc functions across facility types.
Training format and cost: Metrc Learn courses are offered on demand and there is no additional cost.
How to enroll and what information you’ll need
To begin, go to https://www.metrc.com/partner/guam/, select the New Business Training option, register, and complete the course (approximately 1.5 hours). After the course, you’ll complete a quiz, and then the Industry Administrator will be prompted to request credentials.
Business License or Cannabis Establishment License Number: The number issued by the Department.
Business Name: The legal/operating name to match your licensing records.
E-mail: Use an address monitored by the responsible admin to avoid missed credentialing messages.
First and Last Name: The trainee’s name as it should appear on the completion certificate.
Phone Number: A direct contact number for follow-up if needed.
Step 2: Request Metrc credentials and submit certificates
Credentialing must start with the owner or designated Industry Administrator
After at least one Responsible Official, Business Owner, or designated Industry Administrator completes the New Business Training, the facility’s designated Industry Administrator should submit the on-screen request for Metrc login credentials by entering the Cannabis Establishment license number.
Practical implication: The initial credentialing request must come from an owner or designated Industry Administrator because that person becomes the facility’s Metrc Key Admin, which controls user administration and access setup for the rest of your team.
Where to email New Business Training certificates (PDF)
The bulletin requires New Business Training completion certificates to be printed to PDF and emailed to the appropriate agency contact.
Adult-Use establishments: Email PDF certificates to Compliance@revtax.guam.gov.
Medical establishments: Email PDF certificates to Medicalcannabis@dphss.guam.gov.
Verification timeline: After the credential request and certificates are submitted, Metrc Support will verify prerequisites within 72 hours.
Advanced training after credentialing
Once the license is credentialed and at least one employee has been added in Metrc, the bulletin directs all employees to complete Advanced Metrc Training appropriate to the facility type.
Facility Type Advanced Training: Courses focused on day-to-day workflows by license type (for example, cultivation and harvest documentation, package creation, and transfer creation).
Functionality-Specific journeys: Short modules (typically 2–8 minutes each) on specific features, followed by practice tasks to confirm understanding.
Practical implication: This is where teams reduce operational errors that trigger compliance exposure, such as incorrect package creation, incomplete harvest records, or transfer documentation mistakes that can delay fulfillment or invite scrutiny.
Step 3: Access Metrc and set up users
After Metrc completes prerequisite verification, Metrc Support will email a “Welcome to Metrc” message with instructions and a link for initial login and account setup.
Link expiration rule: The initial login link expires 72 hours after it is generated.
If the link expires: The Industry Administrator must request a new link through the Metrc Support portal at https://support.metrc.com/ or by phone at 877-566-6506.
Once logged in, the Industry Administrator (Key Admin) can add additional administrators and employees so daily activities can be recorded by the correct staff members.
Step 4: Enter beginning inventory in Metrc
After your facility is established in Metrc, the bulletin states the Industry Administrator will receive a Beginning Inventory Guide by email. This guide should be reviewed to begin entering your initial plant and/or package inventory into Metrc.
Practical implication for daily operations: Beginning inventory is the bridge between your pre-Metrc records and your live Metrc reporting. If starting inventory is incomplete or inaccurate, every downstream action—harvests, conversions, transfers, and retail sales—can be mismatched, creating avoidable reconciliation work and potential compliance issues.
How labeling and retail IDs fit into Metrc readiness
While the bulletin focuses on onboarding and inventory entry, operators should also plan for downstream compliance tasks that depend on accurate Metrc data—especially packaging, labeling, and point-of-sale workflows where Metrc identifiers are often referenced.
DistruLabels: DistruLabels is a 100% free tool for creating compliant packaging and retail labels, and it can help teams stay aligned with Metrc Retail ID expectations by standardizing label outputs tied to inventory and product records.
DistruERP: For larger, multi-department operations that need full supply chain management beyond onboarding, DistruERP is Distru’s comprehensive Cannabis ERP platform designed to coordinate inventory, manufacturing, fulfillment, and compliance workflows end-to-end.
Where to get help
If you have questions during setup or onboarding, contact Metrc Support via https://support.metrc.com/ or call 877-566-6506.
