Metrc (District of Columbia) Bulletin DC_IB_0090 announces new Sales Delivery Hub functionality, effective February 25, 2026, that allows licensed transporters to record key steps of retailer (patient) sales deliveries while keeping final completion and rejection under the retailer’s control.
Bulletin summary: what’s changing in DC Metrc
Metrc and the District’s Alcoholic Beverage and Cannabis Administration (ABCA) are enabling a workflow where a retailer can create a sales delivery and assign a transporter license to physically deliver that sale. The assigned transporter then updates delivery milestones in Metrc using a new Sales Delivery Hub within their own license.
This change is designed for situations where the retailer is responsible for the sale, but a different licensed entity is responsible for the physical delivery.
Who is affected by the Sales Delivery Hub update
This update applies to DC licenses that are permitted to report patient sales deliveries in Metrc.
Retailer license responsibilities
- Create (record) the sales delivery in Metrc.
- Assign the transporter license when the delivery will be performed by a different license than the retailer.
- Finalize the outcome by marking the delivery as completed or rejected in the retailer’s Metrc license.
Transporter license responsibilities
- View assigned deliveries in the new Sales Delivery Hub.
- Record key delivery events (acceptance, departure, arrival, and recipient verification details).
- Maintain transporter-side details (for example, drivers and vehicles) while not changing the sale/delivery content created by the retailer.
How the DC Metrc sales delivery workflow works
1) Retailer records a sales delivery and assigns a transporter
Retailers start in the Sales area and open the Deliveries grid. From there, they use the Record Deliveries action to enter delivery details. A key enhancement is the ability to select an alternate delivery license (the transporter) when the retailer is not the entity physically delivering the order.
If the Deliveries option is not visible to a user, Metrc indicates that an Administrator must grant the appropriate permission before the user can access sales delivery functions.
2) Transporter uses the Sales Delivery Hub to document delivery milestones
Once the retailer records the delivery and assigns the transporter license, the delivery appears inside the transporter’s Metrc account under Sales using the new Delivery Hub view.
Within the Sales Delivery Hub, the transporter records the operational delivery events Metrc is now capturing for DC retail deliveries:
- Acceptance of the delivery (confirming the transporter has taken responsibility for the delivery)
- Departure from the retailer (confirming the delivery is en route)
- Arrival at the destination (confirming arrival at the delivery location)
- Verification of recipient I.D. and payment (including capturing payment type as cash or electronic)
Metrc notes an important control point: the transporter can edit transporter-related operational details (such as driver or vehicle information), but cannot edit the content of the delivery itself (the underlying retailer sale/delivery record).
3) Retailer completes or rejects the delivery in Metrc
After the transporter finishes the delivery-side actions, the retailer must return to the Sales Deliveries grid to finalize the delivery outcome.
To finalize a successful delivery, the retailer selects the Complete action and confirms completion in the completion window.
If the delivery cannot be completed, the retailer marks it as rejected by selecting the Reject Package option, choosing a return reason, and adding supporting details in the note field as needed. After completion or rejection, Metrc moves the delivery record to the Inactive deliveries area.
Practical implications for day-to-day DC cannabis operations
Clear separation of duties between retailer and transporter
This update formalizes a division of responsibilities that many operators already follow operationally: the retailer owns the sale record and final disposition, while the transporter owns the in-transit execution steps (including identity and payment confirmation at the door). Teams should align on handoffs so the retailer promptly completes or rejects deliveries after the transporter finishes their actions.
Better auditability of delivery events
By capturing acceptance, departure, arrival, and ID/payment verification in Metrc, DC operators should expect greater scrutiny on whether deliveries are being documented in a timely, consistent way. Operationally, that means transport teams need reliable access to Metrc during delivery routes and a clear internal policy for when each event is recorded.
Permissions and training become operational blockers if overlooked
Because Metrc indicates that access to the Deliveries grid may require administrator permission, retailers should confirm user roles and permissions before the February 25, 2026 effective date to avoid disruptions to delivery operations.
Where Distru fits: labels, Retail ID, and delivery readiness
DistruLabels (free) for compliant retail and packaging labels
Accurate labeling becomes even more important when orders leave the storefront and are delivered by a third party. DistruLabels is a 100% free tool for creating compliant packaging and retail labels, helping teams consistently include key identifiers such as the Metrc Retail ID where required by workflow or internal compliance policy. This reduces relabeling errors, speeds up fulfillment, and supports cleaner records during audits and investigations.
DistruERP for larger multi-team delivery and supply chain workflows
For larger operations that need complete supply chain management beyond labeling, DistruERP is Distru’s comprehensive Cannabis ERP platform. It supports end-to-end operational visibility (inventory, orders, fulfillment, and compliance coordination) so retailer and transporter teams can stay aligned as Metrc delivery event tracking becomes more detailed.
Metrc support and training resources referenced in the bulletin
Metrc directs operators to the following resources for assistance and training:
- Support.Metrc.com (Metrc Support portal, also accessible through the Metrc system’s Support link)
- Metrc Learn (training and educational content, including registration via the Support area)
- Metrc Expert and What’s New in Metrc (in-product guidance for new features like the Sales Delivery Hub)
For DC operators planning to use transporters for retail deliveries, the key operational takeaway is simple: ensure the retailer can create and finalize deliveries, ensure the transporter can document the delivery milestones in the Delivery Hub, and ensure both teams understand how ID and payment verification must be recorded in Metrc.
